Call Intake
We initiate every client interaction with a detailed call intake process to understand their specific needs and objectives. This involves gathering essential details about the client’s brand, goals, and target audience to customize our public relations strategy effectively.
Processes and Systems
Our processes and systems ensure a streamlined approach to project management and client servicing. We employ state-of-the-art CRM tools for communication, project tracking, and milestone delivery, ensuring transparency and efficiency throughout the engagement.
Operations
We focus on seamless operations that encompass end-to-end planning, execution, and quality control. Our team prioritizes coordination among departments to ensure campaigns are delivered on time, within scope, and aligned with client expectations.
Standard Operating Procedures
We follow a structured set of Standard Operating Procedures to maintain consistency and quality in service delivery. These SOPs are regularly updated to reflect industry trends and cover all aspects, from media outreach to event execution.
Training of Subject Matter Experts
Our training programs equip SMEs with the skills and tools needed to stay ahead in their respective domains. These sessions include practical learning, real-case simulations, and updates on emerging trends to ensure expertise and excellence in service delivery.
Process Improvement
We continuously evaluate and refine our strategies to ensure maximum efficiency and effectiveness in delivering results. Through data-driven analysis and feedback, we identify opportunities to enhance workflows, optimize resource allocation.
